Returns & Refund Policy

Criteria for returning an item:

  • The return must be logged within 7 days of the item being bought or delivered, whichever is later.
  • You must be able to provide proof of purchase
  • The item must be in a re-sellable condition except in the case of damaged or faulty items.
  • The item must be in its original packaging.

The Returns Process

Contact Us

If on receiving your order you are not absolutely happy with your purchase or we have delivered the wrong product or a faulty product, please email or call us on 073 579 9475 immediately.

Return the Item(s)

If we have delivered an incorrect, faulty or expired item to you, we will arrange to collect and replace or refund the item, at our cost, as quickly as possible.

If you are wanting to return an item because it is unpalatable or you have changed your mind and don’t want it any more, you will need to arrange to return the item, at your own cost, to the retail store at 2 Industry Street, Marine Drive Industrial Park, 7405, Cape Town.

Receive a Replacement or Refund

If the return is due to an error on our part we will replace the item or process a refund as quickly as possible after receiving the returned product. A refund will typically take a maximum of 10 working days from the date of receiving your returned item, and we will notify you by email when the refund has been processed.